Refund Policy

Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receiving your order. Because of our open return and exchange policy, we do not offer returns or exchanges past 30 days of delivery. Cutletic’s return policy does not cover ordinary wear and tear, damage caused by improper use, accidents, or if product care instructions are not followed.

You can return or exchange purchases from Cutletics by mail. Whether you are returning or exchanging your items, please submit a return or exchange request by emailing sales@cutletics.com. If you are exchanging items, please include a note with your order with your exchange request. Initial shipping charges will apply.

You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.